1.- Purpose and generalities
2.- Information about the products
The photographs, graphic or iconographic representations and videos related to Tot Oli Products, as well as trade names, trademarks or distinctive signs of any kind contained on the Website, are intended to provide the most information, however, the User must note that they are for guidance purposes and are therefore not exhaustive. Tot Oli reserves the right to decide, at any time, the products offered to Users through the Portal. In this way, Tot Oli may at any time add new products to those included in the Portal, it being understood, unless otherwise provided, that such new products will be governed by the provisions of the General Conditions that are in force at that time. . Likewise, Tot Oli reserves the right to stop providing access, at any time and without prior notice, to any of the products offered on the Portal. In the event that, due to circumstances of force majeure, a product is not available after the purchase has been made, Tot Oli will inform the User by email of the total or, where appropriate, partial cancellation of the order. The partial cancellation of the order does not give the right to the cancellation of the entire order, without prejudice to the exercise of the right of withdrawal that corresponds to the User in accordance with the provisions of these General Conditions.
3.- Product purchase system
To proceed with the purchase of the product, the registered User or guest, who must be over eighteen (18) years old, must select the product that he wishes to buy and add it to the Shopping Cart. Once the selection of products to be purchased has been completed, the User must press the “Finish” icon. Next, the products selected for purchase will be indicated and the User must select between sending the products to the address entered in their registration data (being able to choose between any of the addresses contained in their registration data). Finally, the user must press the icon “Confirm and pay” The Username, email address and password provided to Tot Oli are identifying and enabling elements to access and make purchases and are personal and non-transferable. The User’s name, password and email address may be modified, in which case the modified password, Username and / or email address will lose their validity. Once the purchase process is completed, Tot Oli will send a confirmation email of receipt of the order to the email provided by the User within twenty-four (24) hours after the order was made. The order confirmation sent by Tot Oli will not be valid as an invoice, only as proof of purchase. The Tot Oli Customer Service Department will send the User the corresponding invoice within a period of less than thirty (30) days from the execution of the purchase.
4.- Product prices
The prices of the products offered through the Website include all applicable taxes. The shipping costs of the products for the buyer’s account will be detailed and broken down in the order description. Tot Oli reserves the right to modify the prices reflected on the Website, at any time. The products will be invoiced at the current price reflected on the Website, at the time the order is registered.
5.- Payment of the products
The payment of the price of the purchased goods and the shipping costs, which will appear on the screen, can be made by credit card and through other payment systems indicated at all times on the Website.
To proceed with the payment, the User must follow the instructions that appear on the screen depending on the payment system chosen.
As an electronic payment system, Tot Oli uses the HIPAY WALLET system. All data provided for these purposes is encrypted under the SSL (Secure Socket Layers) protocol to guarantee maximum security.
The User must notify Tot Oli, through firstname.lastname@example.org, of any undue or fraudulent charge in the account provided for purchases on the Website, in the shortest period of time possible, in order for Tot Oli to carry out the steps that it deems appropriate.
6.- Delivery of the products
Tot Oli undertakes to deliver the products purchased by the User in the purchase process in the shortest possible time, and in any case, within thirty (30) calendar days from the order formulation date. The delivery will be made, at the address indicated for this purpose in the registration process in the Tot Oli Store, no products will be delivered to post office boxes or call centers.
Tot Oli will not be responsible for errors or damages caused in the delivery when the delivery address provided by the User does not conform to the place of delivery desired by the User.
7.- Return of products
(i) Right of withdrawal
The User will have a maximum period of fourteen (14) calendar days from the delivery of the product to withdraw, totally or partially, from the purchase of the product, in accordance with the applicable legislation. Once the period of fourteen (14) calendar days has expired, Tot Oli will not accept returns for the withdrawal of product purchases. In the event of desisting from the purchase of a product, the User must contact Tot Oli by sending an email to email@example.com. In any case, in the event of desisting from the purchase, the following requirements must be met: 1) The product must be in the same state in which it was delivered and must retain its original packaging and labeling. 2) The return to Tot Oli must be made using the same box or envelope used in the delivery or, failing that, in a similar format that guarantees the return of the products in perfect condition. 3) A copy of the proof of purchase and the delivery note of the products must be included in the package, which also indicates the products returned and the reason for the return. Returns of orders should be sent to the address of Tot Oli, calle Esglesia, 28, 46714 Palmera, Valencia. The User will assume the shipping costs for return in case of exercise of the right of withdrawal.
(ii) Return of defective products
Without prejudice to any other rights that may correspond, the User will be entitled to a refund of the price of the defective products or of the products delivered if they do not correspond to the order placed by the User. Alternatively to the above, the User will have the right to claim, and have it delivered, an equal product, in perfect condition. In the cases of return to Tot Oli of defective products or that do not correspond to your order, this must be carried out by the User through the procedure established in section (i) above, although the User, in this case, should not meet the costs of returning such products. Provided that the User has followed the procedure established in section (i) above and the requirements established in this section have been met, Tot Oli will refund the price paid corresponding to returned products that are defective or do not correspond to the order of products made by the User, in accordance with the provisions of section (iii) below.
(iii) Refund of the price of the products to the User
Provided that the User has followed the procedure established in this section and the requirements established therein have been met, Tot Oli will refund the price paid by the User for the returned products. In the event that the return is made in exercise of the User’s right of withdrawal described in section (i) Tot Oli will not pay or pay the return expenses and / or costs. The User will not be entitled to a refund of the price of returned products that are not in the same conditions in which they were delivered, or the requirements established in these General Conditions have not been met. Partial returns of an order will give rise to the refund of the price corresponding to the product or products actually returned. Tot Oli will manage the order to return the price through the same payment system used by the User to purchase the products, within thirty (30) days from the collection of the returned order and once Tot Oli has verified that the Products subject to return meet the requirements established in sections (i) and (ii) above. The application of the refund of the price in the User’s account will depend on the bank.
8.- Modification of the General Conditions
Tot Oli reserves the right to modify, at any time and without prior notice, the presentation and configuration of the Website, as well as the General Conditions. Users will always have these General Conditions in a visible place, freely accessible for any queries they want to make. Users undertake to read these General Conditions carefully each time they access the store on the Website. In any case, the acceptance of the General Conditions will be a previous and indispensable step to the contracting of any product available through the Website.
9.- Communications between Tot Oli and the User
All communications between Tot Oli and the User regarding these General Conditions or the acquisition of products through the Website, will be made in writing and in accordance with the communication procedures established in these General Conditions for each particular case. For the rest of the cases that are not expressly regulated in these General Conditions, the communications that the User intends to send to Tot Oli will be directed to the Tot Oli address indicated in the First Condition and will be made in writing and through a system that allows accrediting the content and receipt by Tot Oli of the corresponding communication.
10.- Integrity of the General Conditions
11.- Partial nullity In the event that any
Clause of these General Conditions is declared void, it will be withdrawn or replaced. In any case, said declaration of nullity will not affect the validity of the rest of the provisions contained in these General Conditions.
12.- Applicable Law and Jurisdiction
These General Conditions are governed and interpreted in accordance with Spanish law. In the event that any type of discrepancy or claim occurs between the parties in relation to compliance or the content of these General Conditions, the parties agree to submit the decision of the matter raised to the competent Courts and Tribunals in accordance with the legislation applicable.